Customer service

Orders with a value above €700 are shipped free of charge. For orders below €700, shipping costs of €49 apply.

For deliveries to the Wadden Islands, the shipping costs are:

• For orders >€700, the shipping costs are €75
• For orders <€700, the shipping costs are €124

The average delivery time is 7 business days. Once the order has been placed, you will receive the expected delivery date by email.

Please note: all sets with the WCBR058 cabinet currently have a delivery time of 4-5 weeks.

When your order is ready for shipping, the carrier will contact you by phone to schedule a delivery appointment. Delivery takes place on business days (Monday through Friday).

Important to know:

• The delivery driver delivers to the first door of the building
• For an apartment complex, this is the main entrance of the building
• Pallets and packaging materials are not taken back

Is your order already on its way or have you already received it, but still want to cancel the purchase? You have the right to cancel your order within 14 days of receipt without giving a reason.

Fill out this form to revoke your order.

Would you like to cancel an order that has not yet been delivered? No problem! In that case, please contact us via support@washcab.com.

When you exercise your right of withdrawal, we ask you to return the product – including all accessories – in its original condition and packaging, if possible. Please note: if the product or packaging is more damaged than necessary to assess it, we may charge a reduction in value. Therefore, please handle the products carefully and ensure they are well packaged when returning them. Already assembled products cannot be returned.

After receiving your return notification, we will contact you as soon as possible to discuss the further processing.

The return costs are €75.00 and are at your own expense.

As soon as we have received the returned products in good condition, we will refund the purchase price – including any shipping costs, but minus the return costs of €75.00 – within 14 days via the payment method used for your original purchase.

If only part of the order is returned, the shipping costs will not be refunded.

Absolutely. Washcab washing machine cabinets have a load capacity of up to 120 kg. The thick base plate, combined with the sturdy cabinet construction, ensures that the cabinets can safely support a washing machine weighing up to 120 kg.

Washcab cabinets are made of high-quality panel material with a protective melamine coating. This makes our cabinets moisture-resistant.

Please note: our cabinets are moisture-resistant, but not waterproof. When used in a damp room, it is important that there is good ventilation, so that the cabinets are not exposed to a damp environment for extended periods. Good ventilation is understood to mean: an open window or mechanical ventilation in combination with an open window.

You can easily assemble it yourself using our clear assembly instructions. These are always included with the order.

Have you lost the instructions or are you curious about what the assembly looks like? Download the assembly instructions here.

Yes! To ensure safety and warranty, it is important to secure the cabinets to the wall.

All our washing machine cabinets come with a 5-year warranty. Information about the harmonised notice can be found on our warranty page.